Download the Speakeasy Group App from the App Store or Google Play Store and follow the prompts to complete the registration process. You will need to be over 18 and have a credit or debit card to link to your account for payments.

1. When you’re ready to pay, press the ‘Pay In-Store’ button at the bottom of the screen 
2. You’ll see your number displayed  
3. Order as normal and tell the staff you’re ‘paying with the app’ 
4. They’ll ask you to confirm your number and the transaction will be processed 
5. The amount will be debited from your card, and your points will then be reflected on the app.

If you want to change your name, email address or phone number, this can easily be done from within your app.

1. 1. Log into your app
   2. Tap the side-navigation icon in the top left corner (i.e the 3 lines)
   3. Tap your name / profile image
   4. Tap Edit 
   5. Make you change 
   6. Save

You can add your preferred Payment Method in the app: 

1. Tap the side navigation (displayed as ≡) from the app home screen
2. Select Payment
3. Tap the button Add New Payment Method
4. Verify your profile (only required once via SMS)
5. Add your payment method & Done

All payment method information added into our app is secured via a payment gateways. Once you add your payment method to make a purchase, either in-app or in-store, the payment method is encrypted, stored in a vault and never ever shared. 

Our encryption process is the same used by global technology companies such as Uber, Airbnb and PayPal.

You will receive a digital receipt straight to your inbox after each transaction. You can also see your history in the My Activity tab in the menu.

If requiring a refund, please notify staff if you are in venue or contact support through your home page on the App. Staff will take the appropriate action if they are able to. Once processed, refunds may take 5-7 days to appear.

For every $1 spent through the Speakeasy Group App, you will receive 100 points. Point values are subject to change. You can use your points to redeem offers at our venues or for credit.

Our Speakeasy Group app rewards are available to view in the App under the Speakeasy Group location.

Once you have redeemed a reward, your points will automatically be deducted. Please note that some of our rewards require a booking prior to redemption, and a booking link will be provided in the app.

1. Open your app
2. Tap the ‘Menu’ icon in the top left-hand corner of the screen
3. Select from ‘Voucher’ from the list of items
4. Type in your code
5. Press ‘Apply’

All payments using the Speakeasy Group App incur a 1.5% surcharge. This is to power our platform to provide you with the best experience on our application.  This allows us to create new features and provides you with a great customer service.